Contact Us

Whether you have a question about one of our services, need assistance with an existing order, or would like to discuss a specific project, the Facyrae customer service team is available to assist.

Facyrae provides professional digital services across Development & IT, Digital Marketing, Logo Design, Video & Audio, and Writing & Translation for businesses, entrepreneurs, professionals, organizations, and individuals.

Customer Support

If you need assistance with a service, order, payment, project requirements, digital delivery, revisions, cancellation, refund, or another service-related matter, please contact our customer support team.

We aim to respond to customer inquiries within 24–48 business hours.

For an existing order or project, please include your order number and any relevant project information when contacting us. Providing these details helps us identify your order and review your request more efficiently.

For new project inquiries, customers may include information such as:

  • The service they are interested in

  • Project requirements and objectives

  • Desired deliverables

  • Relevant reference materials

  • Technical or creative requirements

  • Preferred completion timeframe

  • Other information that may help us understand the project

Providing clear information in the initial inquiry can help us determine the appropriate service scope and respond more efficiently.

New Project & Service Inquiries

Customers are welcome to contact us before placing an order if they have questions about a service, need clarification regarding available deliverables, or have requirements that may not fit within a standard service package.

For customized projects, we may request additional information before confirming the appropriate scope of work.

Depending on the nature of the project, this may include reviewing the requested deliverables, project complexity, required materials, technical requirements, estimated completion timeframe, and applicable pricing.

Where a customized quotation is required, the relevant scope, pricing, deliverables, and other applicable project terms will be communicated before the customer proceeds with the applicable paid work.

Existing Orders and Projects

Customers with an existing order may contact us for assistance with matters including:

  • Order information

  • Payment-related questions

  • Project requirements

  • Required files or materials

  • Project progress

  • Technical requirements

  • Revision requests

  • Digital delivery

  • Access to completed deliverables

  • Cancellation requests

  • Refund inquiries

  • Other questions relating to the purchased service

When contacting us about an existing project, please provide enough information for our team to identify the relevant order or project and understand the issue you are experiencing.

Digital Service Delivery

Facyrae provides digital services and does not ship physical products.

Because our services are delivered electronically, completed work may be provided through an appropriate digital method depending on the service and project requirements.

Delivery methods may include:

  • Email

  • Digital download links

  • Cloud storage

  • File-sharing platforms

  • Online collaboration tools

  • Project management platforms

  • WordPress or website environments

  • Other online project systems

  • Video meetings or online consultations

  • Another electronic delivery method agreed for the project

If you experience difficulty accessing a completed deliverable, have not received an expected digital file or link, or have another delivery-related question, please contact our customer service team so that we can review the matter.

Service Questions

If you are unsure which service is appropriate for your requirements, you may contact us before placing an order.

Please provide as much information as possible about what you need, including the intended purpose of the project, requested deliverables, relevant materials, technical requirements, and any preferred timeframe.

Our team may request additional information when necessary to understand the project and determine whether a particular service or customized scope is appropriate.

Contact Information

Company Name: Facyra, Inc.
Company Address: 131 Continental Dr, Suite 305, City of Newark, County of New Castle, Delaware 19713, United States
Customer Service Email: [email protected]

For questions regarding services, orders, payments, project requirements, digital delivery, revisions, cancellations, refunds, or other customer service matters, please contact us at [email protected].

We aim to provide clear communication and timely assistance throughout the customer and project service process.