Terms of Service

These Terms of Service govern your access to and use of the Facyrae website and the digital professional services provided by Facyra, Inc.

By accessing our website, submitting an inquiry, placing an order, making a payment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, together with any additional terms that may apply to a specific service, quotation, project, or agreement.

1. General Terms

By accessing or using this website, you represent that you are at least 18 years old, or that you are accessing or using the website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

By accessing our website, submitting an inquiry, purchasing a service, making a payment, or entering into a project with Facyra, Inc., you agree to comply with these Terms of Service and all applicable laws and regulations.

You may not use our website or services for any unlawful, fraudulent, abusive, unauthorized, deceptive, misleading, or harmful purpose, or in any manner that violates or infringes the rights of Facyra, Inc. or any other person or organization.

You must not upload, transmit, distribute, introduce, or otherwise use viruses, malware, ransomware, spyware, malicious code, or other harmful technologies that could interfere with the operation, security, integrity, or availability of our website, systems, accounts, platforms, or services.

A violation of these Terms may result in restriction, suspension, or termination of access to our website or services where permitted by applicable law.

2. General Conditions

Facyra, Inc. reserves the right to refuse, suspend, restrict, modify, or discontinue a service, project, transaction, or access to the website where reasonably necessary or permitted by applicable law, including for legal, security, operational, payment-processing, fraud-prevention, or business reasons.

Our communications and digital project activities may be transmitted, stored, or managed through electronic communication networks, cloud infrastructure, project management platforms, website environments, hosting services, payment processors, collaboration tools, and other third-party technologies.

Payment information may be processed by independent third-party payment providers according to their applicable security measures, terms, and privacy practices. We do not require customers to provide complete payment card information through ordinary email or customer support communications.

Unless expressly permitted by applicable law or a written agreement, you may not reproduce, duplicate, distribute, publish, license, resell, reverse engineer, modify, or otherwise exploit website content, branding, software, documents, or other protected materials belonging to Facyra, Inc.

Ownership and permitted use of specific project deliverables may depend on the applicable service description, quotation, project agreement, license terms, or other written agreement.

3. Website Information

We make reasonable efforts to keep information published on the Facyrae website accurate, relevant, and reasonably current.

However, website content may occasionally contain typographical, technical, pricing, availability, or other errors or omissions.

Information published on our website is provided for general informational purposes and should not be interpreted as legal, financial, accounting, tax, or other regulated professional advice.

We may update, correct, replace, suspend, or remove website content, service descriptions, pricing, features, or other information where reasonably necessary.

Changes to general website information will not ordinarily modify the terms of a confirmed order or project agreement retrospectively unless otherwise agreed or required by applicable law.

4. Services and Pricing

Facyrae provides professional digital services in areas including:

Development & IT
Digital Marketing
Logo Design
Video & Audio
Writing & Translation

Our services are intended for businesses, professionals, entrepreneurs, organizations, and other customers seeking digital creative, technical, marketing, development, or content-related assistance.

Service descriptions, prices, deliverables, estimated completion times, revision allowances, and other applicable conditions may be displayed on the relevant service page or communicated to the customer before or during project confirmation.

Customized projects may require additional consultation, specifications, project requirements, quotations, proposals, or written confirmation before work begins.

Prices, service offerings, and availability may change from time to time. Such changes will not ordinarily affect an order or project that has already been confirmed unless otherwise agreed or required by applicable law.

5. Service Scope and Deliverables

Services are provided according to the applicable service description, order details, quotation, proposal, project scope, statement of work, or other written agreement between Facyra, Inc. and the customer.

Depending on the service purchased, deliverables may include:

Digital design files
Logo and brand assets
Source or editable files where included
Video and audio materials
Digital marketing materials
Website development or modifications
WordPress configuration or development
Technical implementation
Written content
Translation or localization work
Research and reports
Technical documentation
Other digital deliverables expressly included within the agreed scope

Customers are encouraged to review the applicable service description, pricing, deliverables, revision terms, and estimated timeframe before placing an order.

Requests for work that materially exceeds the original project scope may be considered additional work and may require additional fees, resources, or project time.

6. Digital Services and Electronic Delivery

Facyrae provides digital professional services and electronically delivered project work. We do not ship physical products as part of the services offered through this website.

Depending on the nature of the service, completed work may be delivered through:

Email
Secure download links
Cloud storage
Online collaboration platforms
Project management systems
WordPress or other website environments
Shared digital workspaces
Video meetings or online consultations
Another electronic delivery method agreed with the customer

Where work is implemented directly within a customer’s WordPress installation, website, account, or another digital environment, the service may be considered delivered when the agreed implementation has been completed rather than when separate files are transferred.

Additional information concerning electronic delivery, project initiation, estimated timeframes, customer responsibilities, and delivery conditions is provided in our Service Delivery Policy.

7. Project Timelines

Estimated completion times may vary depending on factors including:

Type of service
Project complexity
Agreed deliverables
Customer requirements
Availability of required information
Customer feedback and approvals
Revision requests
Technical requirements or limitations
Third-party platforms or services
Changes to project scope

Where a customer is required to provide content, files, website access, technical information, approvals, feedback, or other materials, the project schedule may depend on timely receipt of those materials.

Customer-requested changes or additional work outside the original scope may result in an adjusted completion timeframe.

We will make reasonable efforts to communicate material changes to an expected project timeline where appropriate.

8. Customer Responsibilities

Customers are responsible for providing accurate, complete, and reasonably current information required to perform the purchased service.

Depending on the project, customers may need to provide:

Project requirements
Business or brand information
Images or visual materials
Written content
Website information
WordPress or technical access
Project references
Brand guidelines
Required approvals
Feedback
Other information reasonably necessary to perform the agreed service

Customers represent and warrant that they have the necessary rights, permissions, licenses, or authorizations to provide materials submitted to us and to permit their use for the requested project.

Customers should provide account credentials or access information only where reasonably necessary for the agreed service and should follow appropriate security practices when sharing access.

Delays resulting from missing customer information, materials, access, approvals, feedback, or other required cooperation may result in corresponding changes to the project schedule.

9. Revisions and Additional Work

Where revisions are included in a purchased service, they will be provided according to the applicable service description, service package, quotation, or agreed project scope.

Revision requests should remain reasonably consistent with the original project requirements and agreed creative or technical direction.

Requests involving new concepts, substantial redesigns, additional pages, new functionality, expanded content, additional research, new marketing requirements, or other deliverables outside the original scope may constitute additional work.

Where additional charges or material changes to the estimated completion timeframe apply, those changes will be communicated before the additional work proceeds whenever reasonably practicable.

10. Billing and Payment

Customers agree to provide accurate, complete, and current billing, payment, business, and contact information when purchasing or requesting our services.

Where advance payment is required, payment must be successfully authorized or otherwise confirmed before work begins.

For customized projects, a quotation, deposit, milestone payment, full advance payment, or another agreed payment arrangement may apply depending on the project.

Payments may be processed through independent third-party payment service providers. Such providers may process transaction information according to their own terms, privacy policies, security procedures, and legal or regulatory obligations.

We may refuse, suspend, delay, or cancel an order or transaction where fraud, unauthorized payment activity, material payment disputes, inaccurate information, or other suspicious or unlawful activity is reasonably suspected.

Customers should also review our Service Delivery Policy, Cancellation & Refund Policy, Privacy Policy, and other applicable policies for additional information concerning payment, delivery, refunds, privacy, and customer responsibilities.

11. Cancellations and Refunds

Cancellation and refund eligibility depends on the purchased service, project status, amount of work completed, delivery status, and circumstances of the request.

Where a cancellation request is received before work has started, the order may be eligible for a full refund in accordance with our Cancellation & Refund Policy.

Where work has already started, any applicable refund may take into account work already completed, resources committed, project status, and the applicable service terms.

Customers who believe that delivered work materially differs from the agreed scope should contact our customer support team within the applicable period specified in our Cancellation & Refund Policy.

Nothing in these Terms or our refund policy is intended to limit statutory rights, remedies, or protections that cannot lawfully be excluded or restricted.

12. Third-Party Services and Technologies

Our website and services may use, integrate with, or interact with third-party providers and technologies, including:

Payment processors
Website hosting providers
Cloud storage providers
Communication platforms
Project management systems
Analytics providers
Software providers
WordPress technologies
APIs and plugins
Advertising platforms
Security and fraud-prevention services
Other third-party digital tools

Third-party providers operate independently and may be governed by their own terms, privacy policies, licenses, security practices, and operating conditions.

We do not control the continued availability, operation, security, policies, functionality, or performance of independent third-party services.

Where a project depends on a third-party platform, plugin, software, API, hosting provider, advertising system, or other technology, the customer’s use of that third-party service may also be subject to the provider’s applicable terms and conditions.

13. Third-Party Links

Our website may contain links to external websites, software platforms, services, or online resources operated by third parties.

The inclusion of an external link does not necessarily constitute an endorsement of the third party or its products, services, policies, security practices, or business operations.

We are not responsible for the content, security, availability, functionality, accuracy, or privacy practices of independent third-party websites or services.

Customers should review the applicable terms, privacy policies, and other conditions before using external third-party services.

14. Intellectual Property and Project Materials

Website content, branding, text, graphics, software, documents, processes, templates, and other materials owned or controlled by Facyra, Inc. remain protected by applicable intellectual property laws.

Ownership or license rights relating to customer project deliverables depend on the applicable service description, project agreement, license terms, quotation, or other written agreement.

Unless otherwise agreed, customers remain responsible for ensuring that any materials supplied to us may legally be used for the requested project.

Third-party assets, software, fonts, stock content, plugins, themes, APIs, or other licensed materials may remain subject to the intellectual property rights and license conditions of their respective owners.

Where a project includes source files, editable files, commercial usage rights, or other specific rights, those rights will apply according to the terms expressly communicated for the relevant service or project.

15. Customer Feedback and Submissions

If you voluntarily submit comments, reviews, testimonials, suggestions, ideas, or project feedback, you represent that you have the right to provide that content.

We may use legitimate customer feedback for internal service improvement and other reasonable business purposes, subject to applicable privacy and contractual requirements.

Any public use of identifiable customer testimonials, project materials, business information, or other customer-specific content will remain subject to applicable privacy, confidentiality, intellectual property, and contractual requirements.

We may decline, restrict, or remove submissions that are unlawful, fraudulent, misleading, abusive, defamatory, infringing, malicious, or otherwise inappropriate.

16. Personal Information

Personal information is collected, processed, stored, and handled in accordance with our Privacy Policy.

Depending on how customers interact with Facyrae, personal information may be processed for purposes including:

Processing orders and payments
Providing requested services
Customer support
Project communication
Digital delivery
Payment administration
Security and fraud prevention
Accounting and administrative purposes
Legal and regulatory compliance

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no Internet transmission, electronic communication system, website, network, or electronic storage method can be guaranteed to be completely secure.

17. Errors, Inaccuracies, and Omissions

Our website or service materials may occasionally contain errors, inaccuracies, omissions, or outdated information relating to service descriptions, pricing, availability, estimated project timelines, promotional information, technical specifications, or other published content.

We reserve the right to correct errors, update information, revise service descriptions, or remove inaccurate content where reasonably necessary.

If an error materially affects an order or project that has already been placed or confirmed, we will address the matter in accordance with applicable law and the circumstances of the transaction.

18. Prohibited Uses

You must not use our website or services to:

Violate applicable laws or regulations
Commit, facilitate, or conceal fraud
Infringe intellectual property rights
Violate privacy, confidentiality, or contractual rights
Submit materially false, deceptive, or misleading information
Introduce malware, malicious code, or harmful technology
Attempt unauthorized access to systems, accounts, or networks
Interfere with website, account, or service security
Engage in abusive, threatening, or harmful conduct
Provide materials that you are not authorized to use
Facilitate unlawful or prohibited activities
Resell, reproduce, or exploit materials contrary to applicable rights or agreed license terms
Use our services in a manner that creates an unreasonable security, legal, or operational risk

We may restrict, suspend, or terminate access where we reasonably believe these requirements have been violated or where action is reasonably necessary to protect our website, services, customers, or legal interests.

19. Service Results and Disclaimer

We aim to provide our services with reasonable care and skill and in accordance with the agreed project requirements.

However, unless expressly agreed otherwise in writing, we do not guarantee that a particular logo, website, marketing activity, digital campaign, written content, translation, technical implementation, or other deliverable will achieve a particular commercial, financial, marketing, search-engine, audience, traffic, conversion, or business result.

Results may depend on factors outside our reasonable control, including market conditions, customer decisions, third-party platforms, advertising systems, search algorithms, competition, website infrastructure, technical environments, audience behaviour, and other external factors.

Our website and digital services may also experience temporary interruptions, maintenance periods, technical issues, or limitations caused by third-party systems.

Nothing in these Terms excludes or restricts any statutory rights, warranties, remedies, or protections that cannot lawfully be excluded or restricted under applicable law.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.

Subject to applicable law, Facyra, Inc. will not be responsible for indirect, incidental, special, consequential, or similar losses arising from circumstances outside the agreed service scope or our reasonable control.

Where legally permitted, our aggregate liability arising from a particular service or project will not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, damages, or expenses resulting from:

Your unlawful misuse of our website or services
Your material breach of these Terms
Your infringement of third-party rights
Materials you provide without the necessary rights, permissions, or authorization
Fraudulent, unlawful, or intentionally harmful instructions or conduct

Nothing in this section requires a customer to indemnify Facyra, Inc. to the extent that doing so would be prohibited by applicable law.

22. Suspension and Termination

These Terms remain effective while you access our website or use our services.

We may suspend, restrict, or terminate access to our website or services where reasonably necessary because of:

A material violation of these Terms
Unlawful activity
Fraud or suspected fraudulent activity
Security concerns
Outstanding payment obligations
Abuse or misuse of our website or services
Applicable legal or regulatory requirements
Sanctions, export-control, or other legal restrictions

Termination does not affect rights or obligations that accrued before termination, including outstanding payment obligations, approved refunds, intellectual property rights, confidentiality obligations, or other provisions that by their nature are intended to survive termination.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied, limited, or modified to the maximum extent permitted by applicable law.

The remaining provisions of these Terms will continue to remain in full force and effect.

24. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware and applicable federal laws of the United States, without limiting any mandatory legal protections that may apply to a customer under applicable law.

Subject to any mandatory rights or jurisdictional rules that apply, disputes arising from or relating to these Terms, the Facyrae website, or our services will be handled in accordance with the applicable laws and jurisdictional requirements of Delaware.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer rights or other legal protections that cannot lawfully be excluded or restricted.

25. Changes to These Terms

We may update these Terms of Service from time to time where reasonably necessary to reflect changes to our services, website, business practices, technology, third-party providers, security practices, or applicable legal requirements.

Updated Terms will be published on this website.

Changes will not ordinarily alter the terms applicable to work that has already been confirmed unless agreed with the customer or required by applicable law.

Customers are encouraged to review this page periodically for the latest version of these Terms.

26. Sanctions and Legal Compliance

Our services may not be used where providing the requested service would violate applicable sanctions, embargoes, export controls, trade restrictions, anti-fraud requirements, or other applicable legal obligations.

Customers must not knowingly use our website or services for prohibited transactions or unlawful activities.

Facyra, Inc. may refuse, suspend, restrict, or terminate an order, project, transaction, or service where reasonably necessary to comply with applicable laws, sanctions restrictions, governmental requirements, payment-provider requirements, or other legal obligations.

27. Contact and Customer Support

If you have questions about these Terms, an existing order, project requirements, digital delivery, payment, cancellation, refund, or another service-related matter, please contact our customer support team.

When contacting us regarding an existing order or project, please provide sufficient order, payment, or project information to allow us to identify and review your request efficiently.