Service Delivery Policy

Digital Service Delivery Information

This Service Delivery Policy explains how Facyrae, operated by Facyra, Inc., receives, processes, performs, and delivers digital services to customers.

Facyrae provides digital professional services only. No physical merchandise is shipped or delivered through the services offered on this website.

Our services are designed to be performed and delivered electronically, with the specific process depending on the type of service purchased and the requirements of the applicable project.

1. Order Confirmation and Project Initiation

After an order has been successfully submitted and the applicable payment has been confirmed, Facyrae will review the selected service, order information, and project requirements provided by the customer.

If additional information, files, access, instructions, or clarification are required before work can begin, we may contact the customer to request the necessary information.

Most projects are expected to be initiated within 1–2 business days after both the order and the information reasonably required to begin the project have been confirmed.

For customized, technical, or more complex projects, additional preparation may be necessary before work begins. This may include:

Project consultation
Requirement review
Scope clarification
Technical assessment
Project planning
Review of customer materials
Confirmation of deliverables
Confirmation of other project requirements

Where a service requires an individually agreed scope, work will begin after the applicable requirements, deliverables, pricing, and relevant project terms have been confirmed.

2. Digital Services We Provide

Facyrae provides professional digital services across the following categories:

Development & IT
Digital Marketing
Logo Design
Video & Audio
Writing & Translation

Depending on the service purchased, project deliverables may include:

Logo and design files
Source or editable files where included
Digital visual assets
Video or audio files
Edited media
Website modifications
WordPress configuration or implementation
Technical development work
Digital marketing materials
Marketing-related reports or documentation
Written content
Edited or translated content
Other digital files, materials, or services specifically agreed with the customer

The exact deliverables depend on the applicable service description, order details, quotation, proposal, package, or other written project agreement.

Not every service includes source files, editable files, commercial usage rights, ongoing support, or additional deliverables unless those items are specifically included in the applicable service terms.

3. Electronic Delivery — No Physical Shipping

All Facyrae services and project deliverables are provided electronically. We do not ship physical products.

Depending on the nature of the purchased service, completed work may be delivered through one or more appropriate digital methods, including:

Email
Secure digital download links
Cloud storage
File-sharing services
Online collaboration platforms
Project management systems
WordPress environments
Customer website environments
Other applicable online platforms
Another electronic delivery method agreed for the project

For services involving direct implementation, such as website development, WordPress customization, configuration, or other technical work, delivery may take place directly within the customer’s website or applicable digital environment rather than through the transfer of separate files.

4. Project Timeframes and Estimated Completion

Estimated completion times vary depending on the service purchased and the requirements of the individual project.

Factors that may affect the expected timeframe include:

Service type
Project scope
Project complexity
Number and type of deliverables
Customer requirements
Required materials
Technical dependencies
Revision requests
Customer feedback and approvals
Third-party systems
Other circumstances affecting project execution

The applicable estimated timeframe may be stated on the relevant service page or communicated through a quotation, proposal, order confirmation, or project communication.

Project schedules may depend on the timely receipt of customer materials, including content, images, brand information, technical details, website access, approvals, and feedback.

If the customer requests additional work or makes material changes to the original project scope, the expected completion timeframe may be adjusted.

Where reasonably possible, we will communicate significant changes that affect an expected completion timeframe.

5. Customer Responsibilities

Customers are responsible for providing accurate, complete, and timely information reasonably necessary for Facyrae to perform the purchased service.

Depending on the project, required information may include:

Project specifications and instructions
Business or brand information
Brand guidelines
Logos and visual assets
Images, videos, or audio files
Written content and source materials
Website or WordPress access
Technical information
Account or platform information
Required approvals
Feedback and revision instructions
Other materials reasonably identified as necessary for the project

Customers are responsible for ensuring that they have the appropriate rights, permissions, licenses, or authorization to provide materials to Facyrae and to authorize their use for the applicable project.

Customers should provide account credentials, website access, or other sensitive technical information only where reasonably necessary for the purchased service and should use appropriate security precautions when providing such information.

6. Revisions and Additional Work

Where revisions are included with a purchased service, they will be provided according to the applicable service description, package, quotation, or agreed project scope.

Revision requests should remain within the original project requirements and the applicable revision allowance.

Requests that substantially expand or change the original project may be treated as additional work.

Examples may include:

Additional design concepts
Major redesigns
Additional website pages
New website functionality
Additional video or audio work
Expanded written content
Additional translation work
Expanded research
New marketing requirements
Additional technical implementation
New deliverables not included in the original service

Where additional work requires additional charges or project time, the applicable changes will be communicated before the additional paid work proceeds.

7. Service Pricing and Additional Charges

Prices for standard services are displayed on the applicable service page or during the ordering process.

For customized or project-based services, pricing may be provided through a quotation, proposal, project agreement, or other written communication before the customer confirms the applicable work.

Customers should review the relevant:

Service description
Project scope
Deliverables
Price
Estimated completion timeframe
Revision terms
Other applicable service conditions

before placing an order or approving a customized project.

Any taxes or other charges required by applicable law will be handled in accordance with the relevant requirements.

Work requested outside the original project scope may result in additional charges. Any applicable additional fee should be communicated before that additional work is undertaken.

8. Project Delays and Changes to Schedule

We make reasonable efforts to perform services within the estimated timeframe communicated to the customer.

However, a project may be delayed by circumstances including:

Missing or incomplete customer information
Delayed customer feedback
Delayed approvals
Missing files or materials
Delayed website or technical access
Changes to the original project scope
Additional revision requests
Increased project complexity
Technical difficulties
Third-party hosting issues
Software or platform problems
Plugin or API issues
External service interruptions
Cybersecurity or infrastructure incidents
Public or bank holidays
Events outside our reasonable control

When a material delay becomes known, we will make reasonable efforts to communicate the situation and, where appropriate, provide an updated estimated timeframe.

Where the delay is primarily caused by missing customer information, materials, access, feedback, or approvals, the project schedule may be adjusted accordingly.

An estimated completion timeframe is not necessarily a guaranteed delivery deadline unless a specific deadline has been expressly agreed in writing.

9. International Service Availability

Facyrae is operated by Facyra, Inc. in the United States.

Our digital services may be available to customers in multiple countries, subject to applicable laws, payment availability, technical requirements, service limitations, and other legitimate operational restrictions.

We may decline, restrict, or discontinue a service where providing that service would conflict with applicable law, regulatory requirements, sanctions or compliance obligations, our Terms of Service, or other legitimate operational requirements.

The availability of a particular payment method in a country does not necessarily mean that every Facyrae service is available in that jurisdiction.

10. When a Service Is Considered Delivered

A service may generally be considered delivered when the agreed service or applicable deliverables have been completed and made reasonably available to the customer through the appropriate electronic method.

Depending on the service, delivery may occur when:

Digital files are sent to the customer’s provided email address
A download link is provided
Files are made available through an agreed cloud or collaboration platform
Written or translated content is supplied
Video or audio deliverables are made available
Marketing-related deliverables or reports are provided
Agreed website or WordPress work has been implemented
Agreed technical work has been completed
Another agreed digital deliverable has been made reasonably accessible

For services involving direct implementation within a website, WordPress installation, account, software environment, or other digital system, completion may be determined by completion of the agreed implementation scope rather than the delivery of separate files.

Customers should contact us promptly if they experience difficulty accessing an expected deliverable or believe an agreed deliverable has not been provided.

11. Customer-Provided Delivery Information

Customers are responsible for ensuring that email addresses, website information, account details, file-sharing information, and other digital delivery details provided to Facyrae are accurate and accessible.

If delivery cannot be completed because incorrect or incomplete information was provided, we may request corrected information before attempting delivery again.

Customers should also maintain appropriate backups of final files and other digital deliverables after successful delivery where applicable.

12. Cancellations and Refunds

Cancellation and refund requests are governed by our Cancellation & Refund Policy.

Eligibility may depend on circumstances including:

Whether work has started
The amount of work already completed
Whether deliverables have been provided
Whether the service has been substantially completed
The applicable service terms
The circumstances giving rise to the request

Customers should review the Cancellation & Refund Policy for additional information regarding cancellation requests, refunds, revisions, completed work, and services already in progress.

Nothing in this Service Delivery Policy is intended to exclude or restrict any statutory right that cannot lawfully be excluded or restricted.

13. Customer Support

Customers may contact our support team regarding:

Service requirements
New or existing orders
Project status
Estimated delivery schedules
Required project materials
Digital delivery
Access to completed deliverables
Revisions
Technical issues relating to an agreed service
Cancellation requests
Refund inquiries
Other service-related matters

When contacting us regarding an existing order or project, customers should provide sufficient information for our team to identify the relevant order and review the request efficiently.