Privacy Policy

Protecting Your Personal Information

01. Our Commitment to Privacy

At Facyrae, operated by Facyra, Inc., we respect the privacy of our customers, website visitors, and service users. We are committed to handling personal information in a responsible, transparent, and appropriate manner.

This Privacy Policy describes how we may collect, use, retain, disclose, and protect personal information when you visit our website, communicate with us, request information, purchase a service, make a payment, provide project materials, or otherwise use our digital services.

Facyrae provides professional digital services in areas including Development & IT, Digital Marketing, Logo Design, Video & Audio, and Writing & Translation.

We do not sell or rent personal information to third parties for their own independent marketing purposes.

02. Personal Information We May Collect

The information we collect depends on how you interact with Facyrae and the services you use.

Information may include:

Full name
Company, business, or organization name
Email address
Telephone or other contact information
Billing or business address
Order information
Transaction details
Services purchased or requested
Project requirements and instructions
Business or website information relevant to a project
Brand information and creative references
Files, documents, images, videos, audio, written content, and other project materials
Technical information required to perform a service
Communications between you and Facyrae
Customer support correspondence
Information submitted through website forms
Technical and website usage information
Information you voluntarily provide to us for a particular service or project
Other information reasonably necessary for the relevant business, contractual, technical, security, or legal purpose

We seek to collect information that is reasonably relevant and necessary for the purposes for which it is used.

03. How We Use Personal Information

Depending on the circumstances, personal information may be used to:

Process and administer service orders
Respond to customer inquiries
Provide customer support
Understand and confirm project requirements
Review customized service requests
Prepare quotations or project proposals
Provide the digital services purchased by customers
Communicate about orders and active projects
Coordinate project requirements and revisions
Deliver completed digital work
Process payments and maintain transaction records
Review cancellation and refund requests
Respond to payment-related inquiries
Maintain customer and business records
Operate and administer our website
Improve website functionality and service quality
Monitor website performance
Detect and prevent fraud or unauthorized activity
Protect the security of our website, systems, and services
Troubleshoot technical issues
Comply with accounting, tax, regulatory, contractual, and legal requirements
Establish, exercise, or defend legal rights and claims where necessary
Communicate important service or administrative information

We seek to use personal information only for appropriate and legitimate business, contractual, legal, security, or service-related purposes.

04. Legal Grounds for Processing

Where applicable privacy or data protection laws require us to identify a legal basis for processing personal information, the applicable basis may include the following:

Performance of a Contract — We may process information when it is necessary to provide a service you have purchased or requested, process an order, manage a project, communicate with you about the service, or fulfill our contractual responsibilities.

Legitimate Interests — We may process information where reasonably necessary to operate, administer, secure, maintain, and improve our business, website, and services, provided that such interests are not overridden by applicable privacy rights.

Legal Obligations — We may process or retain information where necessary to comply with applicable accounting, tax, regulatory, legal, or other obligations.

Consent — Where applicable law requires consent for a particular activity, we may process personal information based on the consent you provide.

Where processing is based on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent does not necessarily affect processing that was lawfully carried out before the withdrawal.

05. Service Orders and Project Materials

When you purchase a service or request a customized project from Facyrae, we may collect information necessary to understand the project, administer the order, and complete the requested work.

Depending on the service, this may include:

Project instructions
Business or brand information
Design preferences
Written content
Images and media files
Reference materials
Website information
Technical specifications
Project files
Documents
Content requiring editing, translation, or other processing
Information necessary to access a relevant website or digital environment

For certain Development & IT or website-related services, customers may need to provide temporary access to relevant systems.

Customers should provide only the access necessary for the agreed service and should use appropriate secure methods when providing credentials or other sensitive technical information.

Information and materials submitted for a project are used to provide, administer, and support the applicable service and for the other purposes described in this Privacy Policy.

06. Payment and Transaction Information

Payments for services may be processed through third-party payment providers.

When you complete a payment, information necessary to authorize, process, verify, secure, or record the transaction may be provided directly to the applicable payment processor.

Depending on the payment method, this may include information such as:

Name
Billing information
Transaction amount
Currency
Order information
Payment method information
Transaction identifiers
Information required for fraud prevention or transaction verification

Payment providers may independently process payment and transaction information under their own terms, privacy policies, security procedures, and legal obligations.

Facyrae does not ask customers to send complete payment card details through ordinary email or standard customer support communications.

We may receive transaction-related information from payment providers, such as payment status, transaction identifiers, amounts, refund information, payment method type, and other records reasonably necessary to administer an order, maintain business records, respond to disputes, or meet accounting, legal, and regulatory requirements.

07. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and other similar technologies to support website operation and understand how visitors interact with our services.

Depending on the technologies implemented on the website, these technologies may be used to:

Provide essential website functionality
Maintain website and checkout functionality
Remember preferences
Support account or session functionality
Improve website security
Assist with fraud prevention
Analyze website usage
Measure website performance
Improve the user experience

Cookies may be placed by Facyrae or by third-party services integrated into our website.

You may be able to control or disable certain cookies through your browser settings or available website cookie controls.

Please note that disabling certain cookies may affect the availability or functionality of some website features.

08. Technical and Website Usage Information

When you access or interact with our website, certain technical information may be collected automatically by our website, hosting environment, security systems, analytics tools, or similar technologies.

Depending on the systems in use, this information may include:

IP address
Browser type and version
Device type
Operating system
Referring website or source
Pages visited
Approximate geographic information
Date and time of access
Website interaction information
General usage information
Technical logs
Security-related information

This information may be used for purposes such as website administration, analytics, security monitoring, fraud prevention, troubleshooting, performance analysis, and service improvement.

09. Third-Party Providers and Service Partners

Facyrae may work with third-party service providers when necessary to operate our website, process transactions, communicate with customers, manage projects, provide technical infrastructure, or deliver our services.

Depending on the services and technologies in use, these providers may include:

Payment processing providers
Website hosting and infrastructure providers
Cloud storage and file-sharing providers
Email and communication platforms
Analytics services
Project management systems
Collaboration platforms
Website and WordPress technology providers
Security and fraud-prevention services
Accounting and administrative providers
Professional service providers
Video conferencing or online meeting platforms

Third-party providers may receive or process information that is reasonably necessary for them to provide their services.

Certain providers, particularly independent payment processors and other specialized service providers, may determine how information is processed under their own privacy policies, contractual terms, and applicable legal obligations.

We may also disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate suspected fraud or misuse, enforce applicable agreements, or protect the security of our customers, systems, website, or business.

10. International Processing and Data Transfers

Because Facyrae may use third-party technology and service providers operating in different countries, personal information may be processed or stored outside the country where you live.

The location of processing may depend on the providers and technologies used to operate our website and provide our services.

Where applicable data protection law requires safeguards for an international transfer of personal information, we will seek to use appropriate safeguards as required by the applicable law.

Third-party providers may also process information according to their own privacy policies, contractual requirements, and applicable legal obligations.

11. Retention of Personal Information

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, together with applicable business, contractual, accounting, security, and legal requirements.

The appropriate retention period may depend on factors including:

The type and sensitivity of the information
The nature of the service provided
Whether there is an active customer or project relationship
The need to maintain transaction records
Accounting or tax requirements
Legal or regulatory requirements
Fraud prevention and security considerations
Customer support and dispute resolution
The establishment, exercise, or defense of legal claims

When information is no longer reasonably required, it may be deleted, anonymized, securely disposed of, or otherwise handled in accordance with applicable requirements.

12. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the type of information and the service involved, security measures may include:

Access controls
Restricted administrative permissions
Account security measures
SSL/TLS encryption
Security monitoring
Authentication controls
Limited access to customer information
Technical safeguards appropriate to the relevant systems

However, no website, Internet transmission, electronic storage system, or method of digital communication can be guaranteed to be completely secure.

Customers should also take reasonable precautions when providing files, account access, passwords, credentials, or other sensitive information required for a project.

13. Marketing and Promotional Communications

Where applicable law requires consent before promotional communications are sent, we will obtain the appropriate consent.

Marketing communications may include information about Facyrae services, new offerings, company updates, relevant service announcements, or other business-related information.

Customers may opt out of marketing communications by using an available unsubscribe option or by contacting us directly.

Opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications. Such communications may include order confirmations, project updates, delivery information, customer support responses, payment-related notices, or other messages necessary to administer an active service relationship.

14. Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have certain rights concerning your personal information.

Subject to applicable law and relevant exceptions, these rights may include the ability to request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of personal information in certain circumstances
Restriction of certain processing
Objection to certain processing
Withdrawal of consent where processing is based on consent
A copy of certain personal information
Transfer or portability of certain information where applicable

These rights are not absolute and may be subject to legal requirements, exemptions, or other applicable limitations.

To protect personal information from unauthorized disclosure, we may need to verify your identity before completing certain privacy requests.

Privacy-related requests may be submitted to:

[email protected]

We will review applicable requests in accordance with the laws and requirements applicable to the particular request.

15. Children’s Privacy

Our digital services are primarily intended for businesses, professionals, entrepreneurs, organizations, and individuals who are able to enter into the applicable service arrangement.

We do not knowingly seek to collect personal information from children where such collection would require parental or guardian authorization under applicable law.

If you believe that personal information belonging to a child has been provided to us in circumstances where it should not have been collected, please contact us so that the matter can be reviewed and appropriate action can be considered.

16. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our services, website, business operations, technology, third-party providers, data practices, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be published on this website. Where appropriate, we may also identify the effective date or revision date of the updated policy.

We encourage customers and website visitors to review this Privacy Policy periodically so they remain informed about how personal information may be handled.

17. Contact Us Regarding Privacy

If you have questions about this Privacy Policy, believe you have a privacy-related concern, or would like to submit a privacy request, please contact us using the information below.